Cancellation and Refund Policy
Last updated 2026-10-23
A paid report is digital content. This page explains when you can withdraw from a purchase and how refunds work.
1. Limits on withdrawing from a purchase
Once you open a report, you cannot withdraw from the purchase for a change of mind.
On the payment screen, before you pay, we tell you about this limit and show you a preview of the report. You tick a box to confirm you have read it, and then you pay.
2. Refunds that apply regardless of that limit
Payment went through but the report would not open because of an error: full refund.
The report differs from the product description: you can ask within 3 months of receiving the report. Please ask within 30 days of the day you found out.
Money paid by mistake, such as a duplicate payment: full refund.
A minor, under the law that applies to them, pays without the consent of a legal guardian: the minor or the guardian can cancel the contract.
3. Complaints about a result
We cannot refund a report because its content was not what you expected. We state beforehand that Crossfate is entertainment content and does not guarantee that a reading will come true.
If what was actually provided differs from the product description, we refund within the period above.
4. How to get a refund
Email us at contact@crossfate.app with your result address and transaction ID. The transaction ID is on the contract details screen that appears after you pay. If you do not know it, write the time of payment. Your withdrawal takes effect on the day you send the email.
Within 3 business days of receiving your request, we cancel the payment through our payment provider. If we are late, we pay you late-payment damages at 15% per year for the delay.
It can take a few more days, depending on your card company, before a card cancellation shows on your actual statement.
After a refund, the report is locked again. To see it again you must pay again, and the contract details screen no longer appears.
5. Reports opened before payment was started
We do not charge for a report we opened for free before payment was started.
6. Changes to this policy
This policy applies from October 23, 2026.
Opening a report and refunds
Delivery of a paid report starts when you tap Open report. After that, you cannot withdraw from the purchase for a change of mind.
Before you open a report, you can get a full refund by contacting us by the end of day 7, counting the day after the date your payment was confirmed (Korea Standard Time, KST) as day 1.
Before you open a report, you can see its table of contents.
Refunds are made in the currency and amount you paid. Payments are made in Korean won, so you get back the same Korean won amount. If your card company converted the charge into another currency, the refund on your statement can differ slightly because of the exchange rate.
Business information
- Company name
- J-Combinator
- Representative
- Sungil Jung
- Address
- 302, 41-3, Gyeomjae-ro 15-gil, Jungnang-gu, Seoul, Republic of Korea
- Phone
- 0502-1922-5940
- Business registration number
- 815-35-01854
- Mail-order business report number
- No. 2026-Seoul Jungnang-1270
- Hosting provider
- Cloudflare, Inc.
Contact contact@crossfate.app